Audience Services Manager (10hrs/week)
Posted July 14, 2025
Blue Heron is engaged in the exploration of Renaissance and medieval vocal music, putting the study of original sources in the service of vivid live performance. We present a concert series in Harvard Square, and a catalog of fifteen recordings is available on the Blue Heron label.
We seek an energetic, flexible, independent, and detail-oriented candidate to serve as Audience Services Manager, joining our small but mighty team of three. This is a year-round, part-time position averaging 10 hours/week, reporting to the General Manager.
The primary functions of this position are to:
- Lead the Blue Heron Box Office—including all ticket and subscription sales—and provide exemplary customer service to our patrons in person and via phone/email.
- Serve as in-house knowledge base for AudienceView CRM, through which we process all tickets and donations.
- Serve as Front of House at all concerts, including coordinating, training, and managing our team of volunteer ushers.
- Manage merchandise and CD sales at concerts and fulfill online orders.
Attendance at all Blue Heron concerts & events is required. (Please view our 2025-2026 Cambridge concert season here.) In the summer months, when box office work is light, the Audience Services Manager partners with our General Manager on administrative projects in development, marketing, or communications. This is a great opportunity to learn the inner workings of a small arts organization.
Responsibilities
Box Office (70%)
- Create concerts & events in AudienceView
- Provide exceptional customer service via phone and email
- Sell tickets and subscriptions in-person at events and on the phone
- Print and mail tickets
- Create and produce reports from AudienceView on patrons and sales
- Manage comps, discount codes, agreements with ticketing partners
- Serve as Front of House Manager at concerts
- Recruit, train, and manage our team of volunteer ushers
Database Maintenance (10%)
- Maintain and clean patron data in AudienceView, standardizing patron-entered data, merging records, and tagging patrons
Recordings & Merch (20%)
- Sell CDs at concerts and events
- Fulfill & ship online orders placed in Bandcamp
- Fulfill purchase orders from CD distributors
- Maintain Blue Heron’s Bandcamp page
This is a hybrid position with a flexible schedule. Our office is located in West Newton—an 8-min walk from the West Newton MBTA—with parking on-site. Hours may shift slightly week to week (for example, more hours during a week of a Friday and/or Saturday performance, offset by fewer hours the following week), averaging 10 hours per week. Anticipated start date: September 29, 2025.
Qualifications
- 1-2 years of experience in a service-oriented role is required, as this position regularly interacts with patrons. We strive to be unfailingly helpful, unflappable, and solutions-oriented.
- Prior experience with AudienceView (or similar ticketing platform or CRM) is preferred, but not required; we will train the right candidate.
- Prior experience running a box office, ushering, and/or producing concerts is desirable.
- Ability to work both independently and collaboratively with a small team.
Salary
$25-27/hour
Application Instructions
To apply, please send an email to kate@blueheron.org with the subject line “Audience Services Manager.” Attach your cover letter, resume, and 3 references; PDFs preferred. In your cover letter, please detail your prior experience working with databases and your specific interest in working for Blue Heron.
Applications will be reviewed as they are received.
